In Austria it is custom to make an appointment, preferably three to four weeks in advance. When preparing for the meeting make sure to translate important information to German and find out if an interpreter is necessary. Also try to consider understanding the hierarchy of the people you are going to meet, because decisions are made from the top. Keep in mind that Austrians are very punctual, therefore being on time is important to establish a good business relationship.
Austrians are fairly strict on the seating formation, so wait to be seated by the Austrian party. The meeting itself will start with coffee, tea and refreshments, accompanied by some small talk to establish, or maintain a relationship. They will make sure to let you know when the meeting will start. The meeting will strictly comply with the agreed agenda, it is considered rude to diverge from this.
When having a meeting with Austrians consider manners and respect. It is considered rude if someone raises his voice. Try to make your point with facts and figures, Austrians respond to a clear analyses. It is important to know that Austrian people can be very direct in a diplomatic manner. This might come across as confrontational, but they will always try for a win-win outcome of the situation.
To maintain your business relationship, make sure to follow up. Try to thank them for their time and effort, by writing a polite letter.